Free Shipping and No Sales Tax (some exclusions may apply)
Effective Date: November 25th, 2025
At Adventure Volt ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.adventurevolt.com.
Countries We Ship To:
United States
Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.
Domestic Shipping (United States):
Standard Shipping: Free shipping on all orders
No Hidden Fees:
All shipping costs are calculated and displayed at checkout. There are no hidden fees.
Processing Time:
Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
Order Cut-Off Time:
Orders placed before 2:00 PM EST will begin processing the same day.
Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery times are estimates and include order processing plus transit time. Please refer to the specific delivery estimate on each product page for the most accurate information.
Standard Ground Shipping: 3–7 business days.
Freight & Oversized Shipping: 10–21 business days.
Note: Delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, or high-demand periods.
Reliable Carriers:
We partner with reputable carriers to ensure your package arrives safely.
Domestic Carriers: USPS, UPS, FedEx
LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics
Shipment Tracking:
All orders include tracking information, which will be provided via email once your order has shipped.
Insurance:
Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
6.1 Freight Delivery (LTL) Requirements Items such as Rooftop Tents and high-capacity Power Stations ship via LTL Freight.
Delivery Appointment: The carrier will call you to schedule a delivery window. You (or an adult 18+) must be present to sign for the delivery.
Curbside Delivery: Standard freight delivery is "curbside." The driver is not responsible for moving the item into your garage, home, or backyard.
Phone Number Accuracy: You must provide a valid phone number at checkout. If the carrier cannot reach you to schedule delivery, you may be responsible for storage fees or return shipping costs.
Tracking Information:
After your order has been shipped, you will receive an email containing:
Tracking Number
Carrier Name
Link to Track Your Package
How to Track Your Order:
Visit www.adventurevolt.com/apps/track-order or the carrier’s website.
Enter your tracking number to view the status and estimated delivery date.
Assistance:
If you have questions or need tracking support, please contact Customer Service.
Delayed Delivery:
If your package is delayed beyond the estimated delivery time, please contact us at support@adventurevolt.com or +1 (518) 380-2826.
Lost Packages:
If tracking shows delivered but you did not receive it:
Verify the shipping address
Check with neighbors or building management
Contact us for further assistance
For all Freight (LTL) shipments, you are legally required to inspect the pallet and packaging before the driver leaves.
Visible Damage: If the box is punctured, crushed, or open, you must write "DAMAGED" on the Bill of Lading (the delivery receipt) before signing.
Take photos of the damaged packaging and items
Refusing Shipment: If the damage is severe, refuse the shipment and contact us immediately.
Clean Signatures: If you sign the delivery receipt without noting damage, you are acknowledging the item was received in good condition. Adventure Volt cannot guarantee a replacement or refund for damage reported after a "clean" signature is given
Reporting Missing Items:
If any items are missing from your order, contact us within 7 days of delivery and provide your order number and missing item details.
Resolution:
We will investigate and resolve the issue promptly by sending the missing item(s) or issuing a refund.
Returns:
Returns are accepted within 7 days of delivery.
Conditions for Returns:
Items must be unused, in original packaging, and with tags attached.
Return Shipping Costs: Return shipping costs are the responsibility of the customer. Because our products are heavy/oversized, return freight costs can range from $150–$400. Additionally, the original shipping costs incurred by Adventure Volt to send the product to you are non-refundable and will be deducted from your final refund.
Refunds:
Refunds are processed within 5–7 business days after receiving the returned item and issued to the original payment method.
For More Information:
Please refer to our Return and Refund Policy for full details.
Address Accuracy:
Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages:
If a package is returned due to an incorrect address:
We will contact you to arrange reshipment
Additional shipping charges may apply
If you have any questions or concerns regarding your shipment, please contact us:
Customer Service Email: support@adventurevolt.com
Customer Service Phone: +1 (518) 380-2826
Company Address:
Adventure Volt
54 State Street, Ste 804 #15935
Albany, New York 12207
United States
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM EST
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for shopping with Adventure Volt!
We appreciate your business and are committed to providing exceptional service.
FREE SHIPPING USA
Enjoy free shipping with every order on our website
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