Return and Refund Policy

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Adventure Volt website located at www.adventurevolt.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@adventurevolt.com
Phone: +1 (518) 380-2826
Address:
Adventure Volt
54 State Street, Ste 804 #15935
Albany, New York 12207
United States

Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

3. Return Eligibility

Customers in the United States have the right to return a product within 7 days of receipt, subject to the following conditions:

3.1 Conditions for Return

Unused and Undamaged: Item must be unused, undamaged, and in the same condition received.
Original Packaging: Item must be in original packaging, with all labels and tags attached.
Proof of Purchase: A receipt or order number is required.

4. Return Process

4.1 Initiating a Return

To initiate a return:

Email support@adventurevolt.com or call +1 (518) 380-2826 within 7 days of receiving your order.
Provide your order number and reason for return.

Return Authorization:
Once reviewed, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

4.2 Preparing Your Return

Pack the item securely in original packaging
Include accessories, manuals, and any free gifts
Include return authorization documentation
Attach the provided shipping label (if applicable)

4.3 Shipping the Return

Use a trackable courier service
Ship the return within 7 days of receiving return authorization
Note on Hazardous Materials: Many of our products are classified as Class 9 Hazardous Materials. By law, these must be shipped via certified Hazmat carriers in specialized packaging. Customers are responsible for ensuring all returns comply with DOT regulations. Failure to ship via an authorized Hazmat carrier may result in the carrier refusing the package or legal fines, for which the customer is solely responsible.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility: Unused, undamaged, in original packaging.
Refund: Issued to original payment method. A restocking fee of 15% to 25% (depending on manufacturer requirements) will apply to all change-of-mind returns will apply to all change-of-mind returns. Original credit card processing fees and original outbound shipping costs are non-refundable and will be deducted from the refund.

6.2 Defective or Damaged Goods

Mandatory Inspection: For items delivered via Freight (LTL), such as Rooftop Tents and Solar Kits, you must inspect the pallet and packaging before signing the delivery receipt.
Visible Damage: If damage is visible, you must note it on the Bill of Lading (BOL) and Refuse the Shipment.
Notification: Contact us within 24 hours. If you sign the delivery receipt without noting damage, Adventure Volt cannot guarantee a refund or replacement as the carrier is released from liability.
Resolution: For verified defects, we cover replacement or full refund and return shipping.

6.3 Incorrect Product Received

Notify us immediately
We arrange return shipping at our expense
Correct product sent promptly

6.4 Product Never Arrived

Contact us if delivery exceeds estimated time
We will investigate with the carrier
If confirmed lost: replacement or full refund

6.5 Order Cancellation

Before shipment: full refund
After shipment: return must follow policy terms

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

Rooftop Tents that have been mounted to a vehicle or used outdoors.
Power Stations or Solar Kits that have been unsealed, installed, or connected to a power source

Custom or personalized products
Perishable goods
Intimate or sanitary goods (unless unopened and unused)
Gift cards
Downloadable digital products

8. Refunds

8.1 Refund Conditions

Issued only after inspection
Email notification of approval or denial

8.2 Refund Processing

Refunds issued to original payment method
Processing time: 5–7 business days

8.3 Partial Refunds

May apply if:

Product is not in original condition
Damage not caused by shipping
Missing components
Returned after 7 days

9. Exchanges

Eligibility: defective, damaged, or incorrect items
Process: contact support@adventurevolt.com
Shipping Costs: covered by Adventure Volt

10. Timelines

Return Window: 7 days from delivery
Return Shipping Deadline: 7 days after authorization
Processing Time: 5–7 business days
Refund Posting Time: dependent on bank or card issuer

11. Legal Rights

This policy does not affect statutory consumer rights under U.S. law.

12. Questions and Support

For more information:

Visit our FAQ page: www.adventurevolt.com/faq
Customer Service:
Email: support@adventurevolt.com
Phone: +1 (518) 380-2826

By making a purchase on our Website, you agree to this Return and Refund Policy.